Management, Books and Learning

Role of Change Agent in Organizational Development & Change Change agents are the persons who initiate change and  manage change in the organizations. They are specialized  in theory and practice of managing changes. The change agent may be a member of organization or an outsider such as a consultant. An internal agent very well knows the organization and have ability, knowledge and experience of directing people for changes. But, internal agent is removed from regular duties to concentrate on the transition. However, external agents view the organization from the system point of view and is much affected by the organization norms.  Top managers also prefer hiring specialized consultant change  agents as they can offer more objective prospective than insiders. External experts are, however, not well aware of the desires and attributes of the employees, therefore, the changes suggested by them are generally resisted by the employees. Change agents hav...

Keys to Employee Satisfaction What You Can Do to Increase Employee Satisfaction BY  SUSAN M. HEATHFIELD Americans of all ages and income brackets continue to grow increasingly unhappy at work -- a long-term trend that should seriously concern employers, according to a report by The Conference Board. The report, based on a survey of 5,000 U.S. households conducted for  The Conference Board  by  TNS , finds only 45 percent of those surveyed say that they are satisfied with their jobs, down from 61.1 percent in 1987, the first year in which the survey was conducted. The Bad News About Employee Satisfaction While overall employee satisfaction has declined to 45 percent, the percentage of employees satisfied with their jobs is lowest in the under 25 age group with only 35.7 percent satisfied. Among employees in the age group 25-34, 47.2 percent are satisfied; employees in the age group 35-44 scored 43.4 percent in job satisfaction. ...

Leadership From Mother by suhag12 on Scribd

4 Lessons in Staffing From the Apple Store Apple is running a seriously smooth operation in their retail stores. Each employee has a distinct role to play, understands that role, and does his/her part to deliver the level of service we’ve come to expect from this powerful brand. All of this requires serious alignment of brand, business goals and people process. Finding the right people to work in the stores is half the battle. There are things that Apple’s retail arm does particularly well in organizational development–things any organization could learn from: 1.                      Make Work Meaningful. When your employees know that what they’re doing matters, it’s easier to inspire them to do their best. And no one appreciates this more than the employees staffing the stores, who are on the front lines of the customer relationship. Apple would be hard-pressed to deli...